HOW CAN WE HELP YOU?
FREQUENTLY ASKED QUESTIONS (FAQ)
How to use and clean our products:
Need more help?
Email us at: firstname.lastname@example.org
Good news! Our products are available through the leading wholesalers in Australia: CENVET, LYPPARD and PROVET. Simply place an order with your preferred one.
Ask for a quote HERE.
Do I need a Genia account to order products?
You do not need an account with us to order our products. Simply contact your wholesaler(s) to place an order.
How can I get a quote?
Ask for a quote HERE or contact your wholesaler(s).
I am unable to find one of your products through any of my supplier(s), what can I do?
Some of our products might not be listed yet or can appear as out of stock on your wholesaler(s) online platform. In that case, please contact us by email: email@example.com, and we will help you out.
What is the Quick Fastening System?
Our E-collars have a quick fastening system, making them quick and easy to use: simply release the E-Collar by bending the inside part completely back, until it marks white. Not sure how? Please watch this video. Et voilà!
Assemble the e-collar Release it
What is the purpose of the wavy edge?
The wavy outer edge makes our e-collars sturdier and less sharp on pet owners’ legs.
How can I clean the Cosypad®?
Our Cosypad® is machine washable, up to 40°C degrees.
Top load washing machine instructions: delicate cycle advised. Dot not tumble dry; simply give a good shake and it is ready to be reused.
Can I use the Cosypad® for dental surgeries?
Our small Cosypad® makes a great dental mat: place the head of the animal on top of the mat while descaling, and let liquids drain through.
How can I clean the Vacuumat®?
Our Vacuumat® can be easily wiped down with household wipes or F10 disinfectant, or hand washed with soap and water.
What happen if I break the pump?
The Vacuumat® pump can be sold separately. Place an order through your wholesaler(s).
Genia Code: 327306
How long can I use Genia suture material once opened?
We recommend using our Monofil and Glycofil sutures up to 4 months after opening.
Our Filamid skin sutures can be used within 5 years after opening.
Where can I find the suture expiry date?
The expiry date is written on the bottom left of the cassette.
Should I keep the rotating base?
The grey base and the 2 blue shells are re-usable. Once stuck in the cage, you don’t have to remove the base anymore. Insert the spiral tubing into the shells.
I lost the blue shells; can I still use my device?
No worries, the blue shells can be sold separately. Place an order through your wholesaler(s).
Genia Code: 157452
Can I add a treat in all enrichment toys?
OUI! All our enrichment toys have a hole to add a treat; we advise peanut better! But always check with your vet first 😊
To open our dental toy, twist both sides and add the treat in the middle.
Need more help? Email us at: firstname.lastname@example.org